Policies and FAQ

updated February 2023

All domestic orders for shipment are processed via USPS or UPS. Once the package is in transit, the shipment is at the responsibility of USPS or UPS and the customer. The Langley Co. is not responsible for delayed, lost or stolen packages.

All international orders are final sale, and may ship USPS or UPS. The Langley Co. is not responsible for any lost, stolen, or delayed packages.

The Langley Co. is not responsible for lost, stolen or delayed packages. Once your tracking states USPS/UPS is in possession of your item, customer is responsible for contacting shipping carrier for liabilities of lost or delayed packages.

*If an order is returned to sender, the customer must pay shipping to resend.

updated February 2022

Returns and exchanges are honored through 30 days* after purchase date. Conditions do apply. Please see below for details.

- Exchanges and refunds on products are honored through The Langley Co. store credit only.

- Buyer is responsible for return shipping, or may return in store at no charge.

- Store credit will equal the total amount of the product purchased. Shipping charges will not be refunded.

- Store credit will be issued through an e-gift card that will have no expiration date.

- To make an exchange or a return, the product must be unworn and in it's original packaging. if it came with tags, the tag must be attached. A copy of the receipt, physical or digital, must be present.
*Personalized items, intimates, florals, dishes, and bath and body products (i.e. soaps) are non-refundable and non-exchangeable. If product is returned via shipment and does not meet these standards, the item will be sent back to customer, at the cost of shipping charged to the customer. It is HIGHLY recommended to contact me prior to making a return.

International orders are final sale.



- My order hasn't shipped yet. Can I cancel it?
Yes! Please message me within 24 hours of making your purchase, if it still has not been shipped, and I will cancel and refund your order to its original payment method. After your order ships, returns/exchanges at the buyers expense for store credit may be provided.

My jewelry order broke! Can you fix it?

Yes. You receive FREE repairs on all items for up to six months after purchase date.

 My order is defective. Can I return it?

Any defective order claims must be made within 7 days of purchase. Customer must return the defective item and will receive a full refund. It is HIGHLY recommended to email me prior to making a return via shipment.

I lost one single earring. Do I need to purchase a whole new pair?

No! You can send me a message or email, any time, and I'll invoice you for 50% off for the earring that was lost. The only way this would not be applicable is if the earring has been discontinued. Even if you don't see it on my website, I can likely still make you another earring.


- Your jewelry will not instantly tarnish or oxidize if in direct sunlight, water or humidity, but, over time, it may. For best results and longest wear, take all jewelry off before showering, working out, laying in the sun, etc. and do not leave in humidity.

On to the fun questions!

What materials do you use?

- 14K Gold Fill and .925 Sterling Silver.