Policies and FAQ
SHIPPING POLICIES
updated February 2023
All domestic orders for shipment are processed via USPS or UPS. Once the package is in transit, the shipment is at the responsibility of USPS or UPS and the customer. The Langley Co. is not responsible for delayed, lost or stolen packages.
All international orders are final sale, and may ship USPS or UPS. The Langley Co. is not responsible for any lost, stolen, or delayed packages.
The Langley Co. is not responsible for lost, stolen or delayed packages. Once your tracking states USPS/UPS is in possession of your item, customer is responsible for contacting shipping carrier for liabilities of lost or delayed packages.
Shipping times: Ready to ship pieces will ship out within 3-5 business days. Please allow up to two weeks for pieces that are made to order.
REFUNDS, EXCHANGES AND RETURNS
Refunds
Refunds are honored via store credit only.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return in exchange for store credit!
*Note: We ALWAYS want you to feel confident purchasing at The Langley Co. If there is an issue with your order, please reach out to us and we will help you get it fixed right away!
In Store Returns
The Langley Co. is open Tuesday-Friday: 10:00am-6:00pm and Saturday 10:00am-4:00pm. You may stop in during any of our open hours to exchange your item(s) or return your order for store credit!
Online Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging, with receipt or proof of purchase.
To submit a return request online:
Click the profile icon in the store's navigation to log in to your account
To log in to your account, enter your email address into the email field, and click continue.
You will be sent a 6-digit verification code from our store to your email account. Once you have that code, go back to online store and enter that 6-digit verification code.
Click on the order you would like to submit for return. You can select specific items if more than one was purchased.
Select return reason for Langley Co. staff to review
Click "Request Return". If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive an e-gift card with the remaining amount for store credit, less $6 return shipping fee.
You can always contact us for any return question at thelangleycompany@gmail.com.
Exchanges
If you would like to exchange your item, please contact thelangleycompany@gmail.com. Exchanges are best handled via return for store credit, but if a different size of the same item is requested and available on-hand at The Langley Co., it will be exchanged at no charge once the original item is back in possession of The Langley Co.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges on sale items, customized jewelry pieces, gift cards, or opened bath and body products.
*Note: We ALWAYS want you to feel confident purchasing at The Langley Co. If there is an issue with your order, please reach out to us right away and we will help you get it fixed!
Damages and issues
Please inspect your order upon arrival, and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can help make it right, right away!
International orders are final sale.
FREQUENTLY ASKED QUESTIONS
- My order hasn't shipped yet. Can I cancel it?
Yes! Please message me within 24 hours of making your purchase, if it still has not been shipped, and I will cancel and refund your order to its original payment method. After your order ships, returns/exchanges at the buyers expense for store credit may be provided.
- My jewelry order broke! Can you fix it?
Yes. You receive FREE repairs on all jewelry items purchased from The Langley Co. for up to six months after purchase date! After 6 months, a new piece will need to be purchased.
- My item is defective or broken. What now?
Any defective order claims must be made within 30 days of purchase. Customer must send an email to thelangleycompany@gmail.com (so we know how to best service you!) and return the defective item to: 4 E Stephenson St, Freeport IL
and will receive a full refund.
- I lost one single earring. Do I need to purchase a whole new pair?
Use code 'HALFEARRING' to purchase one single earring!