Refund policy

Refunds
Refunds are honored via store credit only. 
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return in exchange for store credit!

*Note: We ALWAYS want you to feel confident purchasing at The Langley Co. If there is an issue with your order, please reach out to us and we will help you get it fixed right away!

In Store Returns

The Langley Co. is open Tuesday-Friday: 10:00am-6:00pm and Saturday 10:00am-4:00pm. You may stop in during any of our open hours to exchange your item(s) or return your order for store credit!

Online Returns

We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically sent a digital gift card for the purchase amount that will not expire. If using a shipping label from The Langley Co., A flat rate shipping and handling charge of $6.00 will be deducted from store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging, with receipt or proof of purchase. 

To submit a return request online:
Click the profile icon in the store's navigation to log in to your account
To log in to your account, enter your email address into the email field, and click continue.

You will be sent a 6-digit verification code from our store to your email account. Once you have that code, go back to online store and enter that 6-digit verification code. 

Click on the order you would like to submit for return. You can select specific items if more than one was purchased.

Select return reason for Langley Co. staff to review

Click "Request Return". If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive an e-gift card with the remaining amount for store credit, less $6 return shipping fee.

You can always contact us for any return question at thelangleycompany@gmail.com.

Exchanges
If you would like to exchange your item, please contact thelangleycompany@gmail.com. Exchanges are best handled via return for store credit, but if a different size of the same item is requested and available on-hand at The Langley Co., it will be exchanged at no charge once the original item is back in possession of The Langley Co.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, customized jewelry pieces, gift cards, or opened bath and body products.

*Note: We ALWAYS want you to feel confident purchasing at The Langley Co. If there is an issue with your order, please reach out to us right away and we will help you get it fixed!

Damages and issues
Please inspect your order upon arrival, and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can help make it right, right away!